Terms of Service

Last updated: June 24, 2025

1. Acceptance of Terms

By accessing and using the Explore Canada website (hack-tiphero.com) and our services, you accept and agree to be bound by the terms and provision of this agreement.

2. Company Information

Explore Canada is a travel services company operating under Canadian law:

3. Services Description

Explore Canada provides:

• Travel planning and consultation services
• Booking assistance for accommodations and transportation
• Guided tour arrangements
• Travel information and recommendations
• Customer support during travel

4. Booking and Payment Terms

4.1 Booking Process

All bookings are subject to availability and confirmation. A booking is not guaranteed until you receive written confirmation from us.

4.2 Payment

• Payment terms vary by service and will be specified at booking
• Prices are in Canadian dollars unless otherwise specified
• All taxes and fees will be clearly disclosed
• Payment methods accepted include major credit cards and bank transfers

4.3 Price Changes

Prices may change due to factors beyond our control including currency fluctuations, fuel surcharges, or government taxes. We will notify you of any significant changes.

5. Cancellation and Refund Policy

5.1 Cancellation by Customer

• More than 60 days: Full refund minus administrative fees
• 30-60 days: 75% refund
• 14-29 days: 50% refund
• Less than 14 days: No refund unless exceptional circumstances

5.2 Cancellation by Explore Canada

If we must cancel your booking, you will receive a full refund or the option to reschedule without penalty.

6. Travel Requirements and Responsibilities

6.1 Customer Responsibilities

• Ensure valid travel documents (passport, visas, etc.)
• Obtain necessary travel insurance
• Follow health and safety guidelines
• Arrive on time for scheduled activities
• Respect local laws and customs

6.2 Health and Safety

Customers participate in activities at their own risk. We recommend comprehensive travel insurance and medical clearance for adventure activities.

7. Limitation of Liability

Explore Canada's liability is limited to the cost of services provided. We are not responsible for:

• Acts of nature, weather conditions, or natural disasters
• Political instability or government actions
• Third-party service provider failures
• Personal injury or property damage
• Indirect or consequential damages

8. Force Majeure

We are not liable for failure to perform due to circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government restrictions, or transportation disruptions.

9. Intellectual Property

All content on our website, including text, images, logos, and designs, is protected by copyright and other intellectual property laws. You may not reproduce or distribute our content without permission.

10. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

11. Website Use

11.1 Acceptable Use

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the website.

11.2 Prohibited Activities

• Attempting to gain unauthorized access to our systems
• Transmitting harmful code or viruses
• Using automated systems to access our website
• Posting false or misleading information

12. Customer Reviews and Content

By submitting reviews or other content, you grant us the right to use, modify, and display such content for marketing purposes. You are responsible for the accuracy and appropriateness of your submissions.

13. Travel Insurance

We strongly recommend comprehensive travel insurance covering trip cancellation, medical expenses, and emergency evacuation. Travel insurance is not included in our services unless specifically stated.

14. Dispute Resolution

14.1 Complaints Procedure

If you have a complaint, please contact us immediately during your trip or within 30 days of return. We will investigate and respond within 14 business days.

14.2 Mediation and Arbitration

Disputes that cannot be resolved through negotiation may be subject to mediation or binding arbitration under Ontario law.

15. Governing Law

These terms are governed by the laws of Ontario, Canada, and any disputes will be subject to the jurisdiction of Ontario courts.

16. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

17. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on our website and take effect immediately. Continued use of our services constitutes acceptance of modified terms.

18. Contact Information

For questions about these Terms of Service, please contact us:

19. Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.